Orders are processed within 24 to 48 hours, and delivery takes approximately 6 to 10 business days within Australia.

Once your order has been shipped, you will receive an email with a tracking number. You can track your package’s progress via our Track My Order page.

Yes, we accept returns within 14 days if your item is defective or damaged. Return shipping is fully covered by us.

If your product is damaged upon arrival, please contact us at incensuals@gmail.com with a photo of the item, and we will find a quick solution for you.

Yes, all our incense is made from natural ingredients, free from artificial additives or harsh chemicals.

Our backflow incense cones are specially designed for backflow burners, creating a cascading smoke effect. For a standard burner, we recommend using our incense sticks.

• Incense cones: Perfect for backflow burners, creating a calming waterfall smoke effect.
• Incense sticks: Ideal for an even fragrance diffusion throughout the room.

• An incense cone burns for approximately 10 minutes.
• An incense stick lasts for around 30 minutes.

The backflow effect depends on air quality and cone positioning. Ensure that you:

• Place the burner in a draft-free area.
• Use backflow incense cones specifically designed for this type of burner.
• Align the burner’s hole with the cone’s hole for proper smoke flow.

Over time, residue may build up. To clean your burner:

• Wipe it down with a dry cloth to remove incense dust.
• If needed, rinse with lukewarm water and dry before next use.

We accept Visa, Mastercard, PayPal, and other secure payment options.

Feel free to contact us at incensuals@gmail.com or via the form below.